1. WHO COLLECTS YOUR PERSONAL DATA

The personal data that we collect as part of our activity are processed by:
SARL LABORATORY LAC
113, Route de Laghet, Nartas District
06340 LA TRINITE

2. WHEN IS YOUR DATA COLLECTED?

We collect your personal data when:

• You browse our Site or use our Services on our Site.
• You create an account on our Site.
• You log into your account on our Site.
• You use your account on our Site.
• You subscribe to our newsletter.
• You place and pay for an order on our Site.
• You write a customer review, a comment on our social networks or on our Site.
• You contact us through various channels including contact forms, by post or by telephone.
• You participate in a game or competition, product tests, satisfaction surveys, polls.
• You share content on social media using a hashtag or hashtags that we provide.
• You have given your consent to third parties transmitting personal data about you to us.

Please note that your personal data is only collected when it is strictly necessary and legal. Of course, we try as much as possible to collect the minimum of personal information necessary.

Additional permission will be requested from you in the event that we need to use your personal data outside the scope of this Policy. Your consent is not mandatory but will sometimes be necessary so that we can best meet your needs.

Please note that your consent will not be necessary if our use of your personal data is justified by a legitimate reason.

3. HOW IS YOUR DATA COLLECTED?

Your personal information may be collected as follows:

• Personal data collected directly: communicated voluntarily, in particular via collection forms.
• Personal data collected indirectly, automatically or with your express consent when using our Site.
• Personal data you choose to share when using third-party sites, which we have collected from other sources.
• Personal data about you from other legitimate sources, including commercially available sources, such as public databases, data aggregators, etc.

4. PERSONAL DATA WE COLLECT

Your personal data means information or pieces of information that allow you to be identified. This includes information such as your name, address, profile picture, email address and telephone number, but also other information: IP address, purchasing habits, information about your lifestyle / preferences.

No collection is carried out without the knowledge of individuals and without them being informed.

5. USE OF PERSONAL DATA

Any of the information we collect from you may be used to:

• Process your transactions.
• Manage your account.
• Help you place an order.
• Communicate with you when your order is in progress or being prepared.
• Respond to requests, questions or comments you have made.
• Manage promotions, contests, customer surveys and questionnaires.
• To notify you of important changes to our site and services.
• Generate statistics in order to improve our website and add new features.
• To inform you about our products, promotions, special offers and events.

Your consent is essential if you wish to receive our commercial emails. Please note that you can unsubscribe or change the status of your registration at any time from your online account, by clicking on the unsubscribe link visible at the bottom of each email, or by sending your request by email to contact@patisseries-lac.com patisseries-lac.com.

In accordance with current legislation and regulations:

6. TYPE OF DATA STORAGE DURATION

• The personal data you have completed/declared in your profile.
• Data concerning your browsing, your use of the Site, Duration of three (3) years from your last activity on the Site
• Data relating to an order Duration of three (3) years from your order
• Audience measurement statistics and your raw traffic data for our Site Duration of thirteen (13) months
• Prospect/customer data Duration of three (3) years from their collection or the last contact, or the end of the commercial relationship.
• Bank details Duration of the transaction.

Subject to your express consent, this data may be retained until the expiry date of the bank card.

• Data enabling proof of a right or contract to be established, or retained for the purpose of complying with a legal obligation Archiving in accordance with current legislation
• Information relating to listening to and recording conversations in order to improve the Consumer Service The duration of the request and a maximum of six months

However, in order to meet our administrative, legal, accounting and tax obligations, your data may be archived and kept beyond the aforementioned periods, in accordance with current legislation.

7. USE OF COOKIES

Our cookies improve access to our site and identify repeat visitors. In addition, our cookies enhance the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

8. SHARING YOUR PERSONAL DATA

We will never share your data with third parties outside LAC Chocolatier, except:

• If you give us your consent.
• If required or permitted by law.

We work with service providers who manage the delivery of orders, payment processing, hosting and development of our website, and sending emails. These companies may be required to process your personal data in order to carry out these tasks.

9. DATA PROTECTION

We make every effort to maintain the security and confidentiality of your personal data. However, we cannot guarantee the complete security of the transmission or storage of your personal data over the Internet as the Internet is not a sufficiently safe and secure environment.

10. HOW TO EXERCISE YOUR RIGHTS?

In accordance with the Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation No. 2016/679 of 27 April 2016, you have:

• A right of access to your personal data,
• A right to rectify your personal data,
• A right to object to the processing of your personal data for legitimate reasons,
• A right to erasure of your personal data subject to legitimate reasons,
• Of a right to portability of your personal data from May 25, 2018,
• A right to “digital death”, in accordance with the law for a digital Republic, by communicating to us instructions relating to the conservation, deletion and communication of your personal data after your death. These instructions may be registered with a “digital trusted third party” certified by the CNIL.

In the absence of a person designated to ensure the execution of these directives, your heirs will be designated.

In the absence of instructions given during your lifetime, your heirs will then have the possibility of exercising certain rights, in particular:

• The right of access, if it is necessary “for the settlement of the deceased’s estate”,
• The right to object to the closure of your user accounts and to the processing of their data.

To exercise these rights, you simply need to make a written request, signed and accompanied by proof of identity, to the Consumer Service

Either by sending a letter by post to the following address:

SARL LABORATORY LAC
113, Route de Laghet, Nartas District
06340 LA TRINITE

Either by email to contact@patisseries-lac.com patisseries-lac.com.

11. POLICY & OTHER

We reserve the right to change the terms of this Privacy Policy on the Site from time to time. Changes may occur at any time without notice. We therefore invite you to consult this Privacy Policy regularly. The last update was on 05/23/18, our rights to use your personal data will be based on the privacy policy in effect at the time of use of the data.

12. LINKS / SOCIAL NETWORKS

LAC chocolatier is not responsible for the illicit collection or processing of personal data carried out by the social networks we use such as Facebook, Instagram, Linkedin, Twitter. Our site may contain links to external sites. We are not responsible for the privacy policies or practices, cookies used or content of these.