PAYMENT

What payment methods are accepted on the site ?

Online payment is made by VISA or MASTERCARD bank card via the site with the secure MERCANET payment solution offered by BNP PARIBAS.

Is the payment secure ?

Payments made on our site and information related to the order are completely secure.

RETURNS, REFUNDS

Are returns and exchanges accepted ?

For reasons of food hygiene and safety, LABORATOIRE LAC will not accept any return or exchange of foodstuffs, unless it has previously agreed to do so. If the return is agreed, the product must be returned in its original condition and packaging accompanied by proof of purchase. Shipping costs will be reimbursed on the basis of the invoiced rate and return costs in the event of a claim (excluding exercise of the right of withdrawal) will be reimbursed upon presentation of supporting documents.

After analyzing the situation, LABORATOIRE LAC will determine at its discretion the appropriate arrangement, the refund of the amounts paid or a new delivery of the products within thirty (30) days from the cancellation of the order. By accepting such a replacement or refund, the customer or any other party concerned agrees to abandon any additional claim that could be made, including in particular the payment of interest.

DELIVERY CONDITIONS

What are the delivery methods?

- Store pick-up - free
- Colissimo (only when temperatures allow) - €9 free delivery from €100 purchase
- Chronofresh - delivery at 4°C - €17 - free delivery from €100 purchase
- Bike delivery in Nice - €17 - no delivery on Sundays

Shipments are made to mainland France and the Principality of Monaco. The seller does not deliver to the French overseas departments and territories.
Bicycle delivery only applies to the city of Nice.

What is the delivery time for packages ?

The delivery time for packages is 2 to 5 working days from the date the order is placed.

What information must be provided in order to place an order ?

The customer agrees to provide precise, accurate and complete information to facilitate the delivery of his package. The seller reserves the right to contact the customer by telephone in the event of an incomplete or imprecise address in order to complete the information concerned with him in the event that the telephone number is not incorrect and the customer is available.

What happens if the buyer makes a mistake when entering their contact details ?

The seller cannot be held responsible for the inability to deliver the order. Rerouting the package to another recipient or to a new delivery address will be billed to the customer.

What happens if the buyer or a person able to take possession of the package is not present upon delivery ?

The carrier will leave a notice inviting the recipient to go to the relay point mentioned (post office or store) to collect their package. The package will only be kept for 14 days at the relay point, after which it will be destroyed.

PICK UP IN STORE

What happens if the buyer forgets to pick up their order ?

Any order forgotten by a customer cannot be kept for more than 48 hours due to the perishable nature of the products. Any forgotten order cannot be refunded under any circumstances, the seller cannot be held responsible for the alteration of an order due to its late withdrawal.

What are the different LAC stores?

NICE BARLA shop
18 rue Barla, 06300 Nice

OLD NICE Shop
12 rue de la préfecture, 06300 Nice

GIOFFREDO's Shop
49 rue Gioffredo, 06000 Nice
Store collection at Gioffredo is only possible on December 24 and 31.

CAP 3000 Boutique - Galeries Lafayette - 1st floor
C.C CAP 3000, Saint-Laurent du Var 06700

TRINITY Shop
113, Laghet road
06340 La Trinity

*These places and times for order collection may be modified during holiday periods. Changes will be available at any time on the site and may be communicated by telephone on 04 93 85 10 60 or by email to the following address: contact@patisseries-lac.com.

The contact details and opening hours of the stores are available via this link: https://www.patisseries-lac.com/en/content/11-school

What is the withdrawal period ?

The right of withdrawal does not apply to contracts for the supply of the following products:

(i) goods made to the consumer's specifications or clearly personalized: this concerns all orders for set pieces, macaroon boxes, logs, pyramids, special cakes, wedding cakes and personalized chocolates ;

(ii) fresh and perishable products such as macaroons, chocolates, pastries ;

(iii) goods unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.

For other products, in accordance with the regulations in force, the Customer has a period of fourteen (14) days from receipt of the product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or reimbursement.

However, a modification or cancellation by the customer may possibly be taken into account if the order is being prepared or has not yet been prepared. This possibility is appreciable on a case-by-case basis. In the event of cancellation, the refund will be made by check and sent to the address specified by the customer.

How to place an order? What is the procedure ?

To place an order, you must have opened a customer account on the Website, which requires the provision of personal data, protected under the conditions of Article 12 hereof. You confirm that the information communicated to LABORATOIRE LAC is sincere, accurate and up to date. You can update, correct or delete your data at any time by going to your customer account. All information communicated by the Customer remains under his sole responsibility and all anomalies generated by the Customer cannot be attributed to LABORATOIRE LAC in the event that it becomes impossible to proceed with the order or to ensure a positive result, in particular due to an error in the delivery address.

You must choose a login and password to access your account that you must not communicate to anyone. LABORATOIRE LAC will not be responsible for any loss or damage that may occur due to a lack of protection of your login or password. If you have forgotten your password, an appropriate function on the Website allows you to recover them on your email address.

Orders are intended for personal use only, no order may be placed for resale or transformation without the express authorization of the seller.

The customer agrees to complete the order form accurately and thoroughly. The order process is as follows:

• Choosing products and adding to cart
• Reading and acceptance of the T&Cs
• Enter the internship or discount codes if applicable
• Cart validation
• Login to personal customer account or create a new customer account.

If applicable: entry of customer information: surname, first name, billing and/or delivery address, email address.

• phone number, password choice
• Entering the billing and/or delivery addresses for the order
• Validation of the amount of shipping costs if applicable
• Choice of place of withdrawal of the order and date of withdrawal/delivery of the order
• Payment of the order under the conditions provided

How do I modify an order that has already been placed ?

For any modification of order, the customer is invited to contact customer service by telephone on 04 93 85 10 60 or by email at the address; contact@patisseries-lac.com at the latest 2 working days before the scheduled withdrawal or delivery date.

OTHERS

Are allergens visible on the site ?

Allergens are indicated in the product description in the product sheet.

Are the boxes customizable ?

The macaron boxes can be configured by the buyer in the Macarons > Configure my personalized box section.

Chocolate boxes can be configured by the buyer in the Chocolates > Configure my personalized box section.

Does the LAC chocolatier website have any news ?

Discover the latest news from Maison LAC in the News section of our site.

Does the LAC chocolatier make custom-made wedding cakes?

The LAC chocolatier creates magnificent wedding cakes for you for a wedding, a baptism, a birthday, or even for a corporate event. We put all our know-how at your service and we imagine, especially for you, delicious wedding cakes that will make your guests dream.

For any additional information, the customer is invited to contact customer service by telephone at 04 93 85 10 60 or by email at contact@patisseries-lac.com.